Jul 28, 2022
In DIY Forum
First look at the question: what is the purpose of the user feedback question? Is it to solve the problem? So how to let users quickly solve the problems he encounters is the key point. Now users can try to solve the problem by viewing the FAQ, posting, and filling in feedback, as shown below: The user's operation path is clear, then: When users read the FAQ, what is the probability that they can be solved? When users find FAQs useless, what's the next step? How to let users see the answers as soon as possible when the questions reported by users already exist? So in order to solve user problems as quickly as possible, can we add a little logic to optimize the process, as shown below: possible and on their own is increased. This change also has a good by-product: if the user initiates feedback after clicking on useless, the likelihood business email list that the feedback will be valuable is higher. Secondly, user feedback is to solve problems, so try not to create problems again, and don’t let users feedback: this feedback process is not good. Feedback is a process of expressing opinions, so can its interaction logic be similar to that of users’ commonly-used Moments, Qzone, and Weibo? By comparison, we will find that, excluding settings such as privacy permissions, the interaction of publishing content is highly similar, so can we refer to our feedback interaction process? From this point, is it possible to choose a classification to lag? After the user fills in the content, we directly recommend which category it belongs to, because this can be obtained based on algorithms such as semantic analysis; if there is no corresponding category, the algorithm summarizes a new category or encourages the user to create a category, and then submit it through the algorithm. Lower the threshold for feedback. In addition to the process change, the feedback content carrier should also change. In addition to textual descriptions, pictures, and expressions, are there any forms of content that are more convenient for users to express and more clearly explain the problem? There is.