In the database and guarantee him gluten-free food in the breakfast buffet in case of a new reservation. Upsell the service A family asks for a map to organize excursions. Why not also send them coupons to get discounts on lunch at a mountain lodge or on rental bikes? They are complementary to the ones they've asked about, and your discounts may lead them to buy from your business partners. Make personalized offers Today is Valentine's Day. You decide to market a couples vacation package that includes dinner and a day for two. Instead of sending indiscriminate emails to your entire contact list.
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